I’ve lost 17 credits/books due to weird app glitches. I’ve emailed the support team and did not receive any feedback about getting my credits back or a refund. I’ve had numerous issues with the app where it doesn’t “show” my photos, it’s just a white box. When the photos do show up, it takes forever to choose and preview the book. It’s currently been “loading” for over 10 minutes and it becomes frustrating and a waste of time. When I close the app to restart, I’ve lost all the work/photos that I chose and have to restart. I’ve had credits “expire” on a certain date but when I try to choose photos/print the book on the day of expiration, the app does not allow me to do so. It says the credit is already expired. You would think if it expires June 2, then June 2 would be the last day to use it. After paying $390 for potentially 36 books, 17 have expired, 9 books printed, and I currently have 10 credits left until next year. I even bought a friend a year subscription as a gift and am embarrassed for the trouble she had too. Super upset about my lost credits, app glitches, and no response after emailing support.